What is a product, and what is a service ?
If I use a car as an example, we easily can agree that we are talking about a product. But looking differently at the same car, we can also say, it is my mobility solution. The same car becomes a service, and if someone else takes the ownership (and risk) of the preventive maintenance or solving a flat tire where ever I am in Europe, a new chapter starts to be managed in an organisation.
And what is Service Management?
Our Service Management training material helps your organisation to manage service from a strategic perspective. By using a lifecycle approach, people in your organisation will be able to put a better priority on a specific task. As we all want to remove constraints for are customers or the costumers of our customers and provide value by understanding the output or outcome that they are waiting for.
Service Strategy: Key purpose; think about the Why before the How. As Business evolves constantly, any Service Strategy should be revised regularly to check if the strategy is still aligned with the needs and direction of the Business.
Service Design: is about designing appropriate, profitable and innovative Services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements, according to a set of objectives.
Service Transition: The success of Service Transition is in the ability of Service Operation (the day-to-day management of Services) to support the business via the installed Service base. The mechanism for achieving the goal is secondary and adaptive – and this applies whether an organization is transitioning Service designs into business support or components and materials into Products. Effective Service Transition ensures that meeting business need, cost, and efficiency are achieved with minimal risk, maximum optimization and the highest degree of confidence possible. In Five words: Test for Hassle free Services.
Service Operations: Service Operation is the stage in the Service Lifecycle where the IT Service performance and Customer requirements are tightly managed. Here, the strategy, design, transition and improvements are provided and supported on a day-to-day basis. Service Operation provides best-practice advice and guidance relating to the people, processes, infrastructure technology and relationships necessary to ensure high quality, cost-effective provision of IT Service quality at agreed levels with her Partners and Customers in order to meet Business needs. The overriding purpose of Service Operation is to provide (and support) Services. Management of the infrastructure and the operational activities must always support this purpose. Service Operation staff should have processes and support tools in place to facilitate an overall view of Service Operation & Proficiency and to detect any threats or failures to Service quality.
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