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You are here: Home / Expertise / Service Management (ITIL®/USM)

Service Management (ITIL®/USM)

What is a product, and what is a service ?

If I use a car as an example, we easily can agree that we are talking about a product. But looking differently at the same car, we can also say, it is my mobility solution. The same car becomes a service, and if someone else takes the ownership (and risk) of the preventive maintenance or solving a flat tire where ever I am in Europe, a new chapter starts to be managed in an organisation.

And what is Service Management?

Our Service Management training material helps your organisation to manage services. We also use ITIL4  (A Pocket Guide), and USM to explain how you create value and can understand services.

What do you ask to really understand a service?

  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

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‘Tussen & Binnen’ – Eenvoudiger samenwerking tussen en binnen overheidsorganisaties

 

The new architecture behind processes & service value streams, is also about understanding behaviour
USM certified, LEAN-IT, ITIL® EXPERT, Insights certified, Group Dynamics. We train, coach and facilitate the learning journey and implement workflows.

Are you interested? Register via: Unified Service Management Foundation Training for the US (Time Zone UTC -6)
Schedule a meeting with Pieter Hoekstra in his agenda

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