Service Strategy: Key purpose; think about the Why before the How. As Business evolves constantly, any Service Strategy should be revised regularly to check if the strategy is still aligned with the needs and direction of the Business.
Service Design: is about designing appropriate, profitable and innovative Services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements, according to a set of objectives.
Service Transition: The success of Service Transition is in the ability of Service Operation (the day-to-day management of Services) to support the business via the installed Service base. The mechanism for achieving the goal is secondary and adaptive – and this applies whether an organization is transitioning Service designs into business support or components and materials into Products. Effective Service Transition ensures that meeting business need, cost, and efficiency are achieved with minimal risk, maximum optimization and the highest degree of confidence possible. In Five words: Test for Hassle free Services.
Operations: Service Operation is the stage in the Service Lifecycle where the performance and Customer requirements are tightly managed. Here, the strategy, design, transition and improvements are provided and supported on a day-to-day basis. Service Operation provides best-practice advice and guidance relating to the people, processes, infrastructure technology and relationships necessary to ensure high quality, cost-effective provision of the Service quality at agreed levels with her Partners and Customers in order to meet Business needs. The overriding purpose of Service Operation is to provide (and support) Services. Management of the infrastructure and the operational activities must always support this purpose. Service Operation staff should have processes and support tools in place to facilitate an overall view of Service Operation & Proficiency and to detect any threats or failures to Service quality.
CSI, Continual Service Improvement. In this stage CSI uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. Although CSI is a phase of the lifecycle and is documented in a separate ITIL® publication, CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement. CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility. See more about CSI on this page.
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