Service Management Logic Learning

Moving People to Solution State

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Why don´t we learn? The fear for a mistake

https://youtu.be/qNNgDq3zMLU?si=jKQ89FLQeehGmD0i

Unified Service Management Training

https://begrip.be/wp-content/uploads/2023/08/USA-USM-training-Nov-23.mp4

What we did for our clients:

In the past 15 years we had the opportunity to work with:

KPMG (Norway), Vandemoortele, SAPI, ILIAS Solutions, One Logistics, KLM Royal Dutch Airlines, Thermo King, Colruyt, Heidelberg Cement, Infozorg, Somfy, Allianz, Creative Software (Sri Lanka), Sligro Food Group, CMV Solutions, RogersCorporation, 2steden-EZ (hospital), Jones Day, Exact, Philips, Deloitte, Omninet, Capgemini, municipality of Bergen op Zoom, municipality Utrechtse Heuvelrug, municipality Nuenen, EMS Floors, Friesland & Utrecht safety region, City of Amsterdam.

We mainly do 3 activities: We train people in (IT) Service and Systems Thinking and we also explain the difference between polarisation and a conflict. After the training people speak the same language and now how to spread the word. We facilitate a project and build together a better way of working. We link the strategy of the organisation with the day to day work. We often use the software tools that the organisation already have, like Omnitracker, Clientèle (Mproof) Service Now, Topdesk, SpiceWorks, Wurrent (4me) or Salesforce.

During the past 15 years our offering in trainingmaterial evolved also. We have trained many people in Service Management, active as reviewer of ITIL4 material, we used also Insights and recently, in 2020, we are also certificied to train and coach organisations in Unified Service Management (USM). We ordered our material via ITPreneurs and in 2020 we started also to work with Van Haren Publishing and SURVUZ. Over the years our Service Management programme evolves in two main tracks: all about (internal) relations and tensions. And the other track is about agreements, principles and contracts, based on Unfied Service Management.

Recent Posts

  • Event online 22 Feb 18:00 – 19:00 09/02/2022

Begrip as ATO

Certified ITIL Trainer (Certified ITIL v2, V3 and ITIL4, ITIL EXPERT)

Reviewer and author of ITIL trainingsmaterial

ITIL4 Accredited Trainingsorganisation

USM Certified Trainer and Trainingsorganisation (2020)

USM Certified Deployment Partner (2020)

Insights Discovery Accredited  trainer (2016)

Kepner Tregoe problem analysis methode (2013)

Van Haren Learning Solutions Accredited Education Partner (2021)

Accredited Training Organisation by APMG International (2022)

Accredited Training Provider by DASA (2023)

DASA Review Panel

Accredited Education Partner

Certified for Unified Service Management

Accredited Training Organisation by APMG

USM and APMG International

The USM logo is a trademark of the SURVUZ Foundation. All rights reserved.

Use this link to check to ATO logo:

verification link to Credly

Insights Discovery

Accredited Training Provider

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