Front - Service Management Logic Learning

In the past 15 years we had the opportunity to work with:

KPMG (Norway), Vandemoortele, SAPI, ILIAS Solutions, One Logistics, KLM Royal Dutch Airlines, Thermo King, Colruyt, Heidelberg Cement, Infozorg, Somfy, Allianz, Creative Software (Sri Lanka), Sligro Food Group, CMV Solutions, RogersCorporation, 2steden-EZ (hospital), Jones Day, Exact, Philips, Deloitte, Omninet, Capgemini, municipality of Bergen op Zoom, municipality Utrechtse Heuvelrug, municipality Nuenen, EMS Floors, Friesland & Utrecht safety region, City of Amsterdam.

We mainly do 3 activities: We train people in (IT) Service and Systems Thinking and we also explain the difference between polarisation and a conflict. After the training people speak the same language and now how to spread the word. We facilitate a project and build together a better way of working. We link the strategy of the organisation with the day to day work. We often use the software tools that the organisation already have, like Omnitracker, Clientèle (Mproof) Service Now, Topdesk, SpiceWorks, Wurrent (4me) or Salesforce.

During the past 15 years our offering in trainingmaterial evolved also. We have trained many people in Service Management, active as reviewer of ITIL4 material, we used also Insights and recently, in 2020, we are also certificied to train and coach organisations in Unified Service Management (USM). We ordered our material via ITPreneurs and in 2020 we started also to work with Van Haren Publishing and SURVUZ. Over the years our Service Management programme evolves in two main tracks: all about (internal) relations and tensions. And the other track is about agreements, principles and contracts, based on Unfied Service Management.