Begrip

Moving People to Solution State

  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State
You are here: Home / How 8 workflows help transforming to a digital service organisation

How 8 workflows help transforming to a digital service organisation

Wednesday 1 December 16:00 – 17:30

The Future of Europe Conference is a unique and timely opportunity for European citizens to debate on Europe’s challenges and priorities.

2 speakers, a service architect and an organisation coach will share their experiences with this universal method for services.

We are transforming rapidly from a product economy to a service industry. Most of us still use the routines and practices of factories and production sites. Several new good practices have been developed, like LEAN IT , Cobit, ITIL, ……… but how well do they really fit with the service industry? The missing part in all these approaches is a management architecture for our digital service industry. One of the thought leaders in Service Management, Jan van Bon (Netherlands), wrote many books about these good practices, and he realized how important it is to share a universal way of dealing with services, as all companies have become links in supply chains and networks. His methodical material starts to become known via schools in the Netherlands and Belgium, and now also in other countries. Business and government organisations in Europe have started using this method since 2016. Pieter Hoekstra provides training and helps organisations in Europe, like KLM Cargo, logistic software organisation ILIAS, and several municipalities, to apply the 8 workflows defined in the method. Jan van Bon and Pieter Hoekstra will talk about their experiences during our short online event. We also invite the participants to work in breakout sessions, with a visualisation of short activity chains that will be rearranged in the 8 workflows on an interactive E-board. Learn how easy it is to get better in control of your Digital EU services!

  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

  •  
  •  
  •  
  •  

‘Tussen & Binnen’ – Eenvoudiger samenwerking tussen en binnen overheidsorganisaties

 

The new architecture behind processes & service value streams, is also about understanding behaviour
USM certified, LEAN-IT, ITIL® EXPERT, Insights certified, Group Dynamics. We train, coach and facilitate the learning journey and implement workflows.

Are you interested? Register via: Unified Service Management Foundation Training for the US (Time Zone UTC -6)
Schedule a meeting with Pieter Hoekstra in his agenda

  • History
  • Contact
  • Send us feedback

Copyright © 2010 ‐ 2020 — Begrip • All rights reserved. • Log in