Service Management Logic Learning

Moving People to Solution State

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State
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Training and Certification

We like to train people in an interactive way. It is not only about handing over knowledge, it is much more finding the link with the current ways people are used to do their work and search for the benefits to do it differently.
Our trainers are certified, and are willing to make key people in your organisation ready to become a change agent, a process owner, a better observer, a create improver or an internal consultant.

We offer several trainings:

  • Strategy
    • 5 days course about Service Strategy (incl. Certification)
    • Building a strategy, Business Model Generation
    • Strategy Workshop
    • Strategy & Communication
  • Leadership development
    • Risk Management
    • Portfolio Management & Strategy
  • Communication
    • Foundation
    • Workshops (Feedback, giving a task, impact)
    • Communication Style
    • Strategy & Communication
  • Lean and Lean IT
  • Project Management
  • Process management
  • Decision making, (Kepner Tregoe)
  • Problem Analysis (Kepner Tregoe)
  • Risk Analysis
  • Observation and Advisory
  • Presentation Skills
  • Time versus Awareness  Management
    • 3 days program including your own dashboard
    • 1 day training integrating paper and screen
  • Consultant development program
  • Service Management
    • USM, Universal Service Management

Back to Homepage

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

     

    Schedule a meeting with Pieter Hoekstra in his agenda

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