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    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
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  • Training and Certification
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      • USM Foundation training
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      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
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  • Implementation
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    • USM: Unified Service Management
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Communication

Common Language   —  Workshops — Training and Certification

Communications_by_SAMOur 3 days trainings program covers:

  • Communication model
  • Exercises (the Hand, PowerPoint presentation)
  • Misunderstanding
  • Manage Expectations
  • The power of Feedback
  • Behaviour
  • Brain-communication model
  • Pre-suppositions
  • Non-Verbal communication
  • Eye-contact
  • 9 tiles of Begrip
  • Exercise The Movie
  • Presentation
  • Giving a task
  • Receiving a task

We also provide half-day workshops with a subset of communication topics.

  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

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‘Tussen & Binnen’ – Eenvoudiger samenwerking tussen en binnen overheidsorganisaties

 

The new architecture behind processes & service value streams, is also about understanding behaviour
USM certified, LEAN-IT, ITIL® EXPERT, Insights certified, Group Dynamics. We train, coach and facilitate the learning journey and implement workflows.

Are you interested? Register via: Unified Service Management Foundation Training for the US (Time Zone UTC -6)
Schedule a meeting with Pieter Hoekstra in his agenda

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