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You are here: Home / Common Language

Common Language

Communication BarriersImplementing a strategy, offering a new service or improving a process? It often introduces new terminology, specific Jargon or even a foreign language. Why is finding out what common language to use in an organization is an absolute group necessity? To avoid misunderstanding or to establish “real understanding” What do we want to realize, achieve, improve, construct? How does it look like? How does it feel? ? Is there a warranty? What are the key functions?

During a workshop we use several techniques and exercises to demonstrate what needs to be done and understood. We are used to work on: culture differences, giving and receiving feedback, defining a Service, and with the end goal in mind: what is the difference between intention and commitment? We might bring in new terminology (Good Practices, like ITIL®, Kepner Tregoe, LEAN) and will document/match the meaning of the specific words that are common in the organisation.

 

Call Out

Reasons for Communication Error

Perceptual and language differences,
Information overload,
Inattention,
Time pressure,
Distractions/Noise,
Emotions,
Complexity in organizational structures (politics),
Poor retention.

 

 

How can I improve my communication skills?

  1. Become an active listener
  2. Become a good conversationalist
  3. Become an effective presenter
  4. Become a good writer
  5. Dare to give constructive feedback and criticism
  6. Learn how to deliver bad news

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

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‘Tussen & Binnen’ – Eenvoudiger samenwerking tussen en binnen overheidsorganisaties

 

The new architecture behind processes & service value streams, is also about understanding behaviour
USM certified, LEAN-IT, ITIL® EXPERT, Insights certified, Group Dynamics. We train, coach and facilitate the learning journey and implement workflows.

Are you interested? Register via: Unified Service Management Foundation Training for the US (Time Zone UTC -6)
Schedule a meeting with Pieter Hoekstra in his agenda

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