Implementing a strategy, offering a new service or improving a process? It often introduces new terminology, specific Jargon or even a foreign language. Why is finding out what common language to use in an organization is an absolute group necessity? To avoid misunderstanding or to establish “real understanding” What do we want to realize, achieve, improve, construct? How does it look like? How does it feel? ? Is there a warranty? What are the key functions?
During a workshop we use several techniques and exercises to demonstrate what needs to be done and understood. We are used to work on: culture differences, giving and receiving feedback, defining a Service, and with the end goal in mind: what is the difference between intention and commitment? We might bring in new terminology (Good Practices, like ITIL®, Kepner Tregoe, LEAN) and will document/match the meaning of the specific words that are common in the organisation.
Reasons for Communication Error
Perceptual and language differences,
Information overload,
Inattention,
Time pressure,
Distractions/Noise,
Emotions,
Complexity in organizational structures (politics),
Poor retention.
How can I improve my communication skills?
- Become an active listener
- Become a good conversationalist
- Become an effective presenter
- Become a good writer
- Dare to give constructive feedback and criticism
- Learn how to deliver bad news
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.