Service Management Logic Learning

Moving People to Solution State

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State
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Common Language

Communication BarriersImplementing a strategy, offering a new service or improving a process? It often introduces new terminology, specific Jargon or even a foreign language. Why is finding out what common language to use in an organization is an absolute group necessity? To avoid misunderstanding or to establish “real understanding” What do we want to realize, achieve, improve, construct? How does it look like? How does it feel? ? Is there a warranty? What are the key functions?

During a workshop we use several techniques and exercises to demonstrate what needs to be done and understood. We are used to work on: culture differences, giving and receiving feedback, defining a Service, and with the end goal in mind: what is the difference between intention and commitment? We might bring in new terminology (Good Practices, Kepner Tregoe, LEAN) and will document/match the meaning of the specific words that are common in the organisation.

Call Out

Reasons for Communication Error

Perceptual and language differences,
Information overload,
Inattention,
Time pressure,
Distractions/Noise,
Emotions,
Complexity in organizational structures (politics),
Poor retention.

How can I improve my communication skills?

  1. Become an active listener
  2. Become a good conversationalist
  3. Become an effective presenter
  4. Become a good writer
  5. Dare to give constructive feedback and criticism
  6. Learn how to deliver bad news

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

     

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