What is a product, and what is a service ?
If I use a car as an example, we easily can agree that we are talking about a product. But looking differently at the same car, we can also say, it is my mobility solution. The same car becomes a service, and if someone else takes the ownership (and risk) of the preventive maintenance or solving a flat tire where ever I am in Europe, a new chapter starts to be managed in an organisation.
And what is Service Management?
Our Service Management training material helps your organisation to manage services. We also use Service Management (A Pocket Guide, written by Jan van Bon), and USM to explain how you create value and can understand services.