Service Management Logic Learning

Moving People to Solution State

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State
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Analysis

2 consultants interviewing 10 people and writing a report about all the things that do not work? No, that is not a real useable deliverable. We work with your team and they find out what the current situation is and what the key issues are. We only facilitate the process during a workshop to get a real deliverable.

We collect for example:

  • What works well
  • Show stoppers
  • Issues
  • Concerns

Diagnose
A C.F.A. is a Current and Future Assessment, it is all about defining with a group where you are and where you want to be. But it should not be a one time action. We learn organisations to build there own template, but also a way of working (a process) to keep it up to date. Nothing is more dynamic as the line between the current and future state. And if the facts stay the same and you only change your point of view? Also this will have significant impact on your current action list. How to get there, is a journey on its own, please check your current strategy(process) here: Check Strategy .

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

     

    Schedule a meeting with Pieter Hoekstra in his agenda

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