Most organisations are too product or technology focused. What we help to do, is to keep the technology vision and stretch it, in such a way that people understand the service that needs to be offered. And if the service has been defined, you can easily look in your organisation and point out the processes you have in place to keep this service up and running.
By showing the advantage of having a documented way of doing a specific group of actions, with a clear input and output, we build together the processes with your people.
Using best or good practices is avoiding that you need to reinvent the wheel. So we bring in templates, role and process descriptions.
Within the lifecycle of a service, CSI, Continual Service Improvement is a good practices of improving current processes.
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