Service Management Logic Learning

Moving People to Solution State

  • Review Events
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    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
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    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
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    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
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    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
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    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State
You are here: Home / Strategic Behaviour

Strategic Behaviour

Why is it so hard to implement strategies?

Strategy has four enemies like:FEAR-ANGST

  • Fear
  • Distraction
  • Compromise
  • And Operational Effectiveness

We see too often that organisations are stuck in the middle by their drive to grow or to survive. Too many emails is an important modern signal. Strategy is about realizing (understanding or Begrip) and Strategy means also realizing (make it happen). You need to train your people and explain what the difference is that you want to make, if you want to create an unique value for your customer. You need to train your people to see the difference between OE, Operational Effectiveness (like Total Quality Management, Best Practices or outsourcing) and your SI, Strategy Implementation.

OE and SI are both important, but different. And if you understand the difference between OE, Operational Effectiveness and SI, Strategy Implementation, you will be able to train others how you response to each event or not. And an event will have a SI  or OE Point of View.  Which incident, issue, project, problem or misunderstanding is related to OE and which one to SI? We learn people to act better by reducing fear, distraction and compromising behaviour and give them tools to see the difference.

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • USM Foundation – Service Management E-learning course in English
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • USM Foundation – Service Management E-learning course in English
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

     

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