I see so many people mixing up Service Value System, Value Chain and Service Value Stream. If you remember:
– An organisation is like a service value system.
– A service is like a chain, and the Service Value Chain provides a set of activities that can be helpful in creating value streams.
– So what is the service value stream? exactly, it is the workflow that makes teams perform in the right direction.
But ITIL4 does not tell you how you should implement and what architecture is needed for your services. If you use 5 processes and 8 workflows, you get back in control of your service. But first, take a look at your organisation, a Service Value System.