Service Management Logic Store

Moving People to Solution State

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
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    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
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09/02/2022 By Pieter Hoekstra Leave a Comment

Event online 22 Feb 18:00 – 19:00

7 steps to dymestify Demand and Portfolio Management

Has your organisation an unstable or foggy view on her demand, you might also struggle with portfolio management. In the past 20 years we have seen IT evolving from a technical oriented team to a more business-oriented department. Service Management became hot and in the latest evolution value is the key word. But how do I organise my demand? What is Portfolio Management really? And why is it so complicated?

In this presentation, Pieter Hoekstra will talk about the 7 steps to improve your grip on demand with portfolio management. During this 1 hour session, the participants will also work in a short break out to experience one of the steps. The impact of Technical Dept will be explained in relation to a Minimum Viable Service. And how release management is one of the cornerstones to manage the workload while keeping a professional way of working and to manage expectations.

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18/11/2021 By Pieter Hoekstra Leave a Comment

Link to EU website

The Conference on the Future of Europe is a unique and timely opportunity for European citizens to debate on Europe’s challenges and priorities. No matter where you are from or what you do, this is the place to think about what future you want for the European Union.

The European Parliament, the Council and the European Commission have committed to listen to Europeans and to follow up, within their sphere of competences, on the recommendations made. 

By spring 2022, the Conference is expected to reach conclusions and provide guidance on the future of Europe.

Who can take part?

European citizens, from all walks of life and corners of the Union, with young people playing a central role in shaping the future of the European project. 

European, national, regional and local authorities, as well as civil society and other organisations who want to organise events and contribute ideas.

All participants shall respect the values established in our Charter of Principles. 

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10/05/2021 By Pieter Hoekstra Leave a Comment

Your organisation as a Service Value System

I see so many people mixing up Service Value System, Value Chain and Service Value Stream. If you remember:
– An organisation is like a service value system.
– A service is like a chain, and the Service Value Chain provides a set of activities that can be helpful in creating value streams.
– So what is the service value stream? exactly, it is the workflow that makes teams perform in the right direction.

But ITIL4 does not tell you how you should implement and what architecture is needed for your services. If you use 5 processes and 8 workflows, you get back in control of your service. But first, take a look at your organisation, a Service Value System.

https://youtu.be/8od5YsQ2sYc

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26/02/2016 By Filip Leave a Comment

Hello world!

Welcome to WordPress. This is your first post. Edit or delete it, then start writing!

Filed Under: Uncategorized

  • Review Events
    • The USM Revolution Broadcast
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • E-learning Unified Service Management (USM)
    • Bridging Perspectives
      • Conflict en Polarisatie (Workshop in Dutch)
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (USM)
      • USM Foundation training
      • E-learning Unified Service Management (USM)
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

     

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