7 steps to dymestify Demand and Portfolio Management

Has your organisation an unstable or foggy view on her demand, you might also struggle with portfolio management. In the past 20 years we have seen IT evolving from a technical oriented team to a more business-oriented department. Service Management became hot and in the latest evolution value is the key word. But how do I organise my demand? What is Portfolio Management really? And why is it so complicated?

In this presentation, Pieter Hoekstra will talk about the 7 steps to improve your grip on demand with portfolio management. During this 1 hour session, the participants will also work in a short break out to experience one of the steps. The impact of Technical Dept will be explained in relation to a Minimum Viable Service. And how release management is one of the cornerstones to manage the workload while keeping a professional way of working and to manage expectations.

Register via event.begrip.be

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I see so many people mixing up Service Value System, Value Chain and Service Value Stream. If you remember:
– An organisation is like a service value system.
– A service is like a chain, and the Service Value Chain provides a set of activities that can be helpful in creating value streams.
– So what is the service value stream? exactly, it is the workflow that makes teams perform in the right direction.

But ITIL4 does not tell you how you should implement and what architecture is needed for your services. If you use 5 processes and 8 workflows, you get back in control of your service. But first, take a look at your organisation, a Service Value System.

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