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10/05/2021 By Pieter Hoekstra 1 Comment

Your organisation as a Service Value System

I see so many people mixing up Service Value System, Value Chain and Service Value Stream. If you remember:
– An organisation is like a service value system.
– A service is like a chain, and the Service Value Chain provides a set of activities that can be helpful in creating value streams.
– So what is the service value stream? exactly, it is the workflow that makes teams perform in the right direction.

But ITIL4 does not tell you how you should implement and what architecture is needed for your services. If you use 5 processes and 8 workflows, you get back in control of your service. But first, take a look at your organisation, a Service Value System.

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  1. Beauty Fashion says

    19/10/2022 at 11:46

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  • Review Events
    • A USM journey to become a better Government Service Provider
    • 7 Steps to demystify Portfolio Mgt
    • Future of Europe Event!
    • Organisatie event
    • Systems Thinking
    • How 8 workflows help transforming to a digital service organisation
  • Training and Certification
    • Insights Discovery
    • Time or Awareness Management
    • Service Management (ITIL®/USM)
      • USM Foundation training
      • USM Professional
      • USM Exam training
      • Questions or more info?
    • Critical Thinking (Kepner-Tregoe)
    • Lean IT, Kaizen and 5 key concepts
    • Communication
    • Workshops
    • Online Video conference
    • MS Teams
  • Implementation
    • Analysis
    • Solution State
    • USM: Unified Service Management
    • Common Language
    • Projects
    • Strategy
  • Leadership Coaching
    • Style Awareness
    • Leadership Development
    • Solution State

Our Focus:

service & systems thinking

how teams solve & evolve

https://begrip.be/wp-content/uploads/2022/12/ODC-Noord-USM-Kennisdeling-Short-1.mp4

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The new architecture behind processes & service value streams, is also about understanding behaviour
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